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Digital Transformation: Claims Management System

In the traditional world, claims management often involves manual entry, paperwork, and slow processing times. With digital transformation, we can improve:

  • Claims submission via web forms.
  • Automatic database storage for claims data.
  • Status tracking for claims.
  • Notifications to clients when claims are updated.

Project Structure

sqlCopy code/claims-management-system
  |-- app.py
  |-- templates/
  |-- index.html
  |-- claim_status.html
  |-- claim_detail.html
|-- static/
  |-- style.css
|-- claims.db

Step 1: Set up Environment

Make sure to install Flask and SQLite (SQLite comes built-in with Python, but other DB systems can also be used). You can install Flask using pip:

bashCopy codepip install flask

Step 2: Create the Backend (Flask Application)

Create a file named app.py in your project directory. The backend will include routes to submit claims, view claim statuses, and see individual claim details.

app.py:

pythonCopy codefrom flask import Flask, render_template, request, redirect, url_for
import sqlite3

app = Flask(__name__)

# Initialize database connection
def init_db():
conn = sqlite3.connect('claims.db')
c = conn.cursor()
c.execute('''CREATE TABLE IF NOT EXISTS claims 
             (id INTEGER PRIMARY KEY, 
              customer_name TEXT, 
              claim_type TEXT, 
              claim_amount REAL, 
              status TEXT, 
              description TEXT)''')
conn.commit()
conn.close()
@app.route('/') def index():
return render_template('index.html')
@app.route('/submit_claim', methods=['POST']) def submit_claim():
customer_name = request.form['customer_name']
claim_type = request.form['claim_type']
claim_amount = float(request.form['claim_amount'])
description = request.form['description']
conn = sqlite3.connect('claims.db')
c = conn.cursor()
c.execute("INSERT INTO claims (customer_name, claim_type, claim_amount, status, description) VALUES (?, ?, ?, ?, ?)",
          (customer_name, claim_type, claim_amount, 'Pending', description))
conn.commit()
conn.close()
return redirect(url_for('claim_status'))
@app.route('/claim_status') def claim_status():
conn = sqlite3.connect('claims.db')
c = conn.cursor()
c.execute("SELECT * FROM claims")
claims = c.fetchall()
conn.close()
return render_template('claim_status.html', claims=claims)
@app.route('/claim_detail/<int:id>') def claim_detail(id):
conn = sqlite3.connect('claims.db')
c = conn.cursor()
c.execute("SELECT * FROM claims WHERE id=?", (id,))
claim = c.fetchone()
conn.close()
return render_template('claim_detail.html', claim=claim)
if __name__ == '__main__':
init_db()  # Initialize the database if it doesn't exist
app.run(debug=True)

Explanation of Routes:

  • / (index route): This is the homepage where users can submit claims.
  • /submit_claim (POST method): This route processes the claim submission form and saves it into the database.
  • /claim_status: This route displays a list of all claims in the system, showing their current status.
  • /claim_detail/<id>: This route allows viewing the details of a specific claim, including the status and description.

Step 3: Create the Frontend (HTML Pages)

Now, let’s create the HTML templates for the user interface.

index.html (Submit Claim Form):

htmlCopy code<!DOCTYPE html>
<html lang="en">
<head>
&lt;meta charset="UTF-8"&gt;
&lt;meta name="viewport" content="width=device-width, initial-scale=1.0"&gt;
&lt;title&gt;Submit Claim&lt;/title&gt;
&lt;link rel="stylesheet" href="{{ url_for('static', filename='style.css') }}"&gt;
</head> <body>
&lt;div class="container"&gt;
    &lt;h1&gt;Submit a Claim&lt;/h1&gt;
    &lt;form action="/submit_claim" method="POST"&gt;
        &lt;label for="customer_name"&gt;Name:&lt;/label&gt;
        &lt;input type="text" id="customer_name" name="customer_name" required&gt;
        &lt;label for="claim_type"&gt;Claim Type:&lt;/label&gt;
        &lt;input type="text" id="claim_type" name="claim_type" required&gt;
        &lt;label for="claim_amount"&gt;Claim Amount:&lt;/label&gt;
        &lt;input type="number" id="claim_amount" name="claim_amount" required&gt;
        &lt;label for="description"&gt;Description:&lt;/label&gt;
        &lt;textarea id="description" name="description" required&gt;&lt;/textarea&gt;
        &lt;button type="submit"&gt;Submit Claim&lt;/button&gt;
    &lt;/form&gt;
&lt;/div&gt;
</body> </html>

claim_status.html (List All Claims):

htmlCopy code<!DOCTYPE html>
<html lang="en">
<head>
&lt;meta charset="UTF-8"&gt;
&lt;meta name="viewport" content="width=device-width, initial-scale=1.0"&gt;
&lt;title&gt;Claims Status&lt;/title&gt;
&lt;link rel="stylesheet" href="{{ url_for('static', filename='style.css') }}"&gt;
</head> <body>
&lt;div class="container"&gt;
    &lt;h1&gt;Claims Status&lt;/h1&gt;
    &lt;table&gt;
        &lt;tr&gt;
            &lt;th&gt;ID&lt;/th&gt;
            &lt;th&gt;Customer Name&lt;/th&gt;
            &lt;th&gt;Claim Type&lt;/th&gt;
            &lt;th&gt;Claim Amount&lt;/th&gt;
            &lt;th&gt;Status&lt;/th&gt;
            &lt;th&gt;Details&lt;/th&gt;
        &lt;/tr&gt;
        {% for claim in claims %}
        &lt;tr&gt;
            &lt;td&gt;{{ claim&#91;0] }}&lt;/td&gt;
            &lt;td&gt;{{ claim&#91;1] }}&lt;/td&gt;
            &lt;td&gt;{{ claim&#91;2] }}&lt;/td&gt;
            &lt;td&gt;{{ claim&#91;3] }}&lt;/td&gt;
            &lt;td&gt;{{ claim&#91;4] }}&lt;/td&gt;
            &lt;td&gt;&lt;a href="/claim_detail/{{ claim&#91;0] }}"&gt;View Details&lt;/a&gt;&lt;/td&gt;
        &lt;/tr&gt;
        {% endfor %}
    &lt;/table&gt;
&lt;/div&gt;
</body> </html>

claim_detail.html (View Claim Details):

htmlCopy code<!DOCTYPE html>
<html lang="en">
<head>
&lt;meta charset="UTF-8"&gt;
&lt;meta name="viewport" content="width=device-width, initial-scale=1.0"&gt;
&lt;title&gt;Claim Details&lt;/title&gt;
&lt;link rel="stylesheet" href="{{ url_for('static', filename='style.css') }}"&gt;
</head> <body>
&lt;div class="container"&gt;
    &lt;h1&gt;Claim Details&lt;/h1&gt;
    &lt;p&gt;&lt;strong&gt;Customer Name:&lt;/strong&gt; {{ claim&#91;1] }}&lt;/p&gt;
    &lt;p&gt;&lt;strong&gt;Claim Type:&lt;/strong&gt; {{ claim&#91;2] }}&lt;/p&gt;
    &lt;p&gt;&lt;strong&gt;Claim Amount:&lt;/strong&gt; ${{ claim&#91;3] }}&lt;/p&gt;
    &lt;p&gt;&lt;strong&gt;Status:&lt;/strong&gt; {{ claim&#91;4] }}&lt;/p&gt;
    &lt;p&gt;&lt;strong&gt;Description:&lt;/strong&gt; {{ claim&#91;5] }}&lt;/p&gt;
    &lt;a href="/claim_status"&gt;Back to Claims List&lt;/a&gt;
&lt;/div&gt;
</body> </html>

Step 4: Add Styling (CSS)

style.css (Styling the Web Pages):

cssCopy codebody {
font-family: Arial, sans-serif;
margin: 0;
padding: 0;
background-color: #f4f4f4;
} .container {
width: 70%;
margin: auto;
padding: 20px;
background-color: white;
box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1);
margin-top: 50px;
} h1 {
text-align: center;
} form input, form textarea, form button {
width: 100%;
padding: 10px;
margin: 10px 0;
} button {
background-color: #4CAF50;
color: white;
border: none;
cursor: pointer;
} button:hover {
background-color: #45a049;
} table {
width: 100%;
border-collapse: collapse;
margin-top: 20px;
} table, th, td {
border: 1px solid #ddd;
} th, td {
padding: 12px;
text-align: left;
} tr:nth-child(even) {
background-color: #f2f2f2;
} a {
color: #4CAF50;
text-decoration: none;
} a:hover {
text-decoration: underline;
}

Step 5: Run the Application

To run the application, use the following command:

bashCopy codepython app.py
Digital Transformation: Claims Management System

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